Terms and Conditions
Terms and Conditions (T&Cs) of Maison Mavi
- Scope of Application
These Terms and Conditions (T&Cs) apply to all orders placed through the online shop of Maison Mavi GmbH, Amthausgasse 3, 3011 Bern, Switzerland (hereinafter "Maison Mavi" or "we") by customers (hereinafter "you" or "customer").
By placing an order for goods, you agree to these T&Cs.
- Contracting Party
The purchase contract is concluded with:
Maison Mavi GmbH
Amthausgasse 3
3011 Bern
Switzerland
Email: support@maisonmavi.ch
- Offer and Conclusion of the Contract
The presentation of products in the online shop does not constitute a legally binding offer but an invitation to submit an offer by the customer. By submitting your order, you are making a binding offer to conclude a purchase contract. The purchase contract is concluded once you receive the order confirmation from us and payment has been received in full.
- Prices and Shipping Costs
All prices listed in the online shop are in Swiss Francs (CHF) and include statutory value-added tax (VAT). Shipping costs are added to the product prices, unless otherwise stated, and are clearly indicated during the order process.
For deliveries to other countries, additional taxes and customs duties may apply, which are not included in the final price and must be borne by the buyer.
- Payment
We accept the following payment methods:
- Credit cards (Visa, Mastercard)
- TWINT
- Prepayment (bank transfer)
Payment is due immediately upon conclusion of the contract. If you choose prepayment, the order will be shipped once the full invoice amount has been received.
- Delivery
Delivery is made within Switzerland and the European Union.
Delivery times vary depending on the destination:
- Switzerland: 5 business days
- European Union: 10 business days
Express shipping options are available during checkout.
- Retention of Title
The goods remain our property until full payment has been made.
- Right of Withdrawal and Returns
Customers in Switzerland have the right to return goods within 5 business days, and customers in the European Union within 10 business days, provided the goods are in their original, unworn condition with all tags attached. For more details, please refer to our Return Policy.
Cash refunds are excluded. Refunds are issued exclusively in the form of a store credit or exchange.
- Warranty for Defects and Guarantee
The statutory warranty provisions apply. In the event of a defect, you have the right to repair or replacement. If repair or replacement is not possible, you are entitled to an appropriate price reduction or the cancellation of the contract.
- Liability
Maison Mavi is only liable for damages resulting from intent or gross negligence. We are only liable for slight negligence in the event of a breach of essential contractual obligations. Liability for indirect damages and loss of profit is excluded.
- Data Protection
We take the protection of your personal data very seriously. All information regarding the processing of your data can be found in our Privacy Policy.
- Applicable Law and Jurisdiction
Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from contractual relationships is Bern, Switzerland.
- Changes to the T&Cs
Maison Mavi reserves the right to amend these T&Cs at any time. The version in force at the time of the order applies.