Return Policy
Return Policy
At Maison Mavi, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer you the opportunity to return the item under the following conditions:
1. Return time
- Switzerland: Returns must be made within 5 working days of receipt of order.
- European Union: Returns must be made within 10 working days of receipt of order.
Please note that returns outside these times may be refused.
2. Return conditions
- The item must be returned in new and unworn condition.
- The price tag and dress tag must be attached to the item in their original condition and must not be removed or damaged.
- Returns that do not comply with these conditions may be refused.
3. Refunds
Please note that cash refunds are excluded. After inspection and validation of your return, we will offer you either :
- A voucher for your next Maison Mavi purchase, or
- An exchange for another size or item (subject to availability).
4. Use of promotional vouchers or discount codes
If you have used a promotional voucher or discount code with your order, certain conditions apply to the refund:
- The amount of the refund will be calculated according to the minimum order value required for the promotional code.
- If the return of the items brings the total order value below the minimum order value, only the amount after the discount will be refunded.
5. Return shipping costs
You are responsible for return shipping costs. We recommend that you pack the item carefully to protect it during transport. You are responsible for the item until it has been received and checked by us. Please keep your proof of dispatch for any claims in the event of loss.
6. Refusal to return
Maison Mavi reserves the right to refuse returns made after the period of 5 working days for Switzerland or 10 working days for the European Union, or which do not comply with the return conditions. If your return is refused, we reserve the right to return the item at your expense to the original delivery address.
7. Processing time
We aim to process your return within 5 working days of receipt. Please note that exclusive dresses and sale items cannot be exchanged or returned.
8. Contact
For returns, please send an e-mail to: return@maisonmavi.ch If you have any further questions or would like more information, please do not hesitate to contact our customer service department. We'll be happy to help. Maison Mavi reserves the right to modify this return policy if necessary.