Privacy Policy
Privacy Policy for the Maison Mavi Online Store
We, Maison Mavi GmbH, Amthausgasse 3, 3011 Bern, Switzerland (hereinafter "we" or "us"), take the protection of your personal data very seriously. This privacy policy informs you about how we collect, process and protect personal data during your visit and use of our online shop. In doing so, we comply with the Swiss Data Protection Act (DSG) and, where applicable, the European Union's Data Protection Directive (DSGVO).
1. Scope of application
This privacy policy applies to the processing of personal data by Maison Mavi in Switzerland. We process personal data in accordance with the Swiss Data Protection Act (DSG). However, if you are located in the European Union or if we process data of persons located in the EU, we will also process such data in accordance with the EU Data Protection Regulation (DSGVO), if applicable.
2. Responsible body
The party responsible for the collection, processing and use of your personal data within the meaning of the Federal Data Protection Act (BDSG) and, where applicable, the Data Protection Regulation (DSGVO) is
Maison Mavi GmbH
Amthausgasse 3
3011 Berne
Switzerland
Email: support@maisonmavi.ch
3. Collection and processing of personal data
We collect and process personal data to enable you to use our online shop, to process your orders and to offer you the best possible service. This includes
Contact information: Name, email address, phone number, billing and shipping address.
Order Information: Order number, item, payment information.
Usage information: information about the use of our site, such as IP address, browser information and access time.
4. Purpose of data processing
We process your data for the following purposes
To fulfill the contract: Processing orders, shipping products, handling payments and returns.
For communication: Processing of inquiries and advertising purposes via the contact form or via e-mail and telephone.
Legal requirements: Compliance with legal obligations, e.g. to comply with tax obligations or to defend against legal claims.
5. Data storage and deletion
The duration of data storage depends on the purpose of the processing and the legal requirements:
Order data: We store information on your order (including name, address, payment information and order history) for the duration of the statutory retention periods, generally 10 years, in accordance with the provisions of the Swiss Code of Obligations (OR).
Communication data: Information collected in the course of customer support (e.g. e-mails or chat histories) is stored for up to 2 years after the end of the communication, unless a longer retention period is required.
Marketing Data: Data that is processed for marketing purposes (e.g. newsletter subscriptions) is stored until you revoke your consent or ask us to delete it.
5.1 Deletion and your rights
After the expiry of the respective retention periods, your data will be securely deleted or anonymized so that no more conclusions can be drawn about your person.
You have the right at any time to obtain information about the data stored about you, to request its correction or deletion, or to object to its processing. For such requests, please contact our data protection officer at support@maisonmavi.ch.
We secure your data through appropriate technical and organizational measures and ensure that your privacy is protected at all times.
6. Cookies and data protection
Our online store uses cookies that are set by us or by Shopify. These cookies serve the functionality of our shop, the analysis of user behavior and the provision of personalized content.
6.1 Types of Cookies:
Essential cookies: Necessary for the operation of the website (e.g. shopping cart function).
Analytical Cookies: To improve our website and compile statistics.
Marketing cookies: Used to deliver personalized advertising.
6.2 Your Choice:
The first time you visit our site, you will see a cookie banner that allows you to decline or customize non-essential cookies.
You can also manage or disable cookies through the settings of your browser.
6.3 Shopify Cookies:
Shopify uses its own cookies to ensure the functionality of the Shop and to analyze user behavior. You can find details about the cookies used in Shopify's Cookie Policy.
7. Lawfulness of the processing
Switzerland: The processing of your personal data takes place on the basis of the Swiss Data Protection Act (DSG).
European Union: Insofar as the DSGVO applies, the processing of personal data is carried out in accordance with Art. 6 para. 1 DSGVO, in particular for the purpose of fulfilling a contract or on the basis of your consent.
8. Disclosure of data to third parties
Your personal data will only be passed on to third parties if this is necessary for the purpose of fulfilling a contract (e.g. payment processing or shipping), for the purpose of complying with legal regulations or for the purpose of protecting legitimate interests. The recipients include
Payment providers: Credit card companies, PayPal, TWINT, banks
Shipping companies: Swiss Post, DHL, UPS or other shipping companies
Accounting: In order to comply with legal requirements (e.g. tax law) or for internal accounting purposes, data may be passed on to tax advisors.
For the operation of our online shop we use the platform Shopify. In this context, certain personal data is transferred to Shopify, as Shopify, as a technical service provider, forms the basis of our shop and enables essential functions such as order and payment processing. Shopify processes this data exclusively within the scope of the statutory provisions, including the Data Protection Directive (DSGVO). We have entered into a data processing agreement with Shopify to ensure that the data is used securely and only for the purposes described above. By using our online store, you consent to the processing of your data by Shopify in accordance with their privacy policy. You can find more information about this in Shopify's Privacy Policy: https://www.shopify.com/legal/privacy.
Any transfer to third countries will only take place within the framework of legal regulations.
9. Your rights
You have the following rights with regard to your personal data:
Switzerland: Rights under the Swiss Data Protection Act, such as the right to access, rectify and delete your data.
EU citizens: If the GDPR applies, you have additional rights, such as the right to data portability, the right to object, and the right to restrict processing.
To exercise these rights, please contact support@maisonmavi.ch.
10. Data Security
We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or destruction.
11. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy as necessary.
10. Contact Us
If you have any questions regarding data protection or the exercise of your rights, you can contact us at any time at the following address
Maison Mavi GmbH
Amthausgasse 3
3011 Berne
Switzerland
E-mail: support@maisonmavi.ch